Contact us

Contact Us

If you need assistance with any aspect of your account, or if you have a question about our services, we're here to help.

Live Chat Support

For immediate support, please feel free to initiate a live chat session on our website. Our team is available 24/7 in English and other languages (Dutch, German, Swedish, Norwegian, Spanish). During peak hours (17:00–23:00 GMT weekdays, 14:00–22:00 GMT weekends), you can expect an average response time of approximately 15 seconds.

Email Support

If the issue is not urgent or if you'd prefer to communicate via email, please reach out to us at [email protected]. Our team will respond in English within 4-8 business hours.

We also provide direct links to UK support organizations on our responsible-gambling page for further assistance:

GamCare: https://www.gamcare.org.uk
- Helpline: 0808 8020 133
GambleAware: https://www.gambleaware.co.uk
- Helpline: 0808 8020 133
Gamstop: https://www.gamstop.org.uk
NHS Gambling Help (NHS.uk/Gambling): Free counseling available

We strive to maintain comprehensive support and help our users in making the best choices when it comes to responsible gambling.

Help-Centre Access

For common issues or general information, please visit our dedicated [FAQ](https://your-website.com/faq) page. This is a great starting point for addressing many questions without requiring direct contact with our support team.

We also take care of verification and technical aspects where required. Please refer to your account dashboard or use the help centre resources whenever applicable.

Technical Support

In case you encounter any issues while using our website, we recommend troubleshooting through our [help centre](https://your-website.com/help). If needed, do not hesitate to initiate a live chat session with one of our representatives.

Remember, responsible gambling is an integral part of what we stand for. On our responsible-gambling page (spinboss.com/responsible-gambling), you can find all the resources and support to keep your gaming experience enjoyable but within control.

Please choose the contact method that suits your needs best:

Live Chat: Ideal for immediate assistance
Email Support: Suitable for non-urgent matters or preference
Help-Centre (FAQ): Perfect for resolving general questions without direct support

To ensure a smooth and efficient process, please select your preferred language when contacting us. All critical communications are available in the user's selected language.

Your feedback is highly valued to us! We're constantly striving for improvement based on user input and operational data analysis to create an exceptional experience across all interaction methods.

We appreciate any time you may choose to dedicate in sharing suggestions, ideas, or simply expressing satisfaction with our services.